How can I issue a refund to my guest?

Refunds can be issued via the Dashboard of Stripe and are processed immediately. Once issued, a refund cannot be cancelled.

You can issue more than one refund against a charge, but you cannot refund a total greater than the charge amount.

1. Find the charge to be refunded in the payments overview page
2. Click the ••• icon to the right of the charge. From the resulting menu, select Refund charge.
3. By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
5. Click Refund.

Alternatively, you can go to the Dashboard page for the specific charge, and click Refund there. (again, you’ll be given the choice of a full or partial refund and prompted to pick a reason).