If your bank account cannot receive a payout for any reason, your bank returns the funds to Stripe. It can take up to an additional five business days for your bank to return the payout and inform Stripe that it has failed. Should this occur, you are notified by email and in the Stripe Dashboard. To ensure that your bank account details are correct, you need to re-enter them if a payout fails. Once done, Stripe automatically attempts the payout again.
It is important to make sure that the bank account information you provide is correct. If it is not (e.g., a typo in the account number), it is possible for payouts to be sent to another bank account holder. If you are certain that your banking details are correct, or have been in contact with your bank to resolve any issues that might have occurred at their end, you can resume payouts by clicking “Resume Payouts”.
Payouts can fail for a number of reasons, but the ones listed below make up the majority of those that might occur. If you have not received a payout from Stripe, nor have you been notified that it has failed after a suitable amount of time, please get in touch.
|
Type of Failure |
Explanation |
Suggested Solution |
|
Account closed |
Your bank informed us that the account associated with your bank account details was closed |
Update your bank account details in the Dashboard with the latest information. |
|
Account frozen |
Your bank notified us that the funds in your account are currently frozen |
Contact your bank to resolve the issue. You can then retry the payout from the Dashboard. Alternatively, update your bank account to one that is valid and working. |
|
Bank account restricted |
Your bank has placed restrictions on your account that prevents payouts from mbeing made. This can occur if you are using a savings or other non-standard bank account |
Contact your bank to resolve the issue. You can then retry the payout from the Dashboard. Alternatively, update your bank account to one that is valid and working. |
|
Bank ownership changed |
Your bank account information has changed because your bank's branch was bought by another bank. |
Update your bank account in the Dashboard to one that is valid and working. |
|
Could not process |
Something unexpected went wrong and your bank was unable to process the payout. |
Contact your bank to resolve the issue. You can then retry the payout from the Dashboard. Alternatively, update your bank account to one that is valid and working. |
|
Debit not authorized |
Your bank account prevented Stripe from performing a negative payout against your bank account. |
Contact your bank to make sure both credit and debit payouts are allowed on your bank account. Once you do so, you can retry the payout from the Dashboard. Alternatively, update your bank account to another that allows both credit and debit payouts. |
|
Insufficient funds |
Your bank account did not have enough money for a negative payout we tried to make against it. |
Make sure there are enough funds in your bank account and then retry your payout from the Dashboard. You can also update your bank account to another checking account. |
|
Invalid account number |
Your bank has informed us that the account number is not valid. |
Update your bank account in the Dasboard to one that is valid and working. |
|
Invalid acount holder name |
Your bank notified us that the bank account holder name on file is incorrect. |
Update your bank account in the Dashboard to one that is valid and working. |
|
Invalid currency |
Your bank is not set up to process payouts in the given settlement currency. |
The settlement currency of your bank account must match that of the payout being sent to it (i.e., a USD payout must be sent to a USD-denominated bank account). Update your account in the Dashboard to one that can accept payouts in the same settlement currency that they are created for. |
|
No account |
No bank account could be found with the details provided. This occurs if incorrect information has been provided. |
Update your bank account in the Dashboard to one that is valid and working. |
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